Privacy policy

At Covatas, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our online store or make a purchase. By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit our store, browse products, place an order, or interact with our website, we may collect the following information:

  • Personal Information: Name, billing address, shipping address, email address, and phone number.

  • Order Information: Products purchased, order details, returns, refunds, exchanges, and purchase history.

  • Payment Information: Payment method and transaction details processed through our payment providers.

  • Device Information: IP address, browser type, device information, operating system, and general location information.

  • Website Usage Information: Pages visited, products viewed, interactions with our website, and other browsing activity.

  • Cookies and Similar Technologies: Information collected through cookies and related technologies that help our website function and improve your shopping experience.

2. How We Use Your Information

Covatas may use your personal information to:

  • Process and fulfill orders.

  • Accept and verify payments.

  • Arrange shipping and delivery.

  • Send order confirmations, shipping updates, and transactional notifications.

  • Manage returns, refunds, and exchanges.

  • Respond to customer inquiries and provide support.

  • Improve our products, website, and shopping experience.

  • Analyze website performance and customer activity.

  • Detect, prevent, and investigate fraud or unauthorized transactions.

  • Comply with applicable legal and regulatory requirements.

  • Send promotional communications where permitted by law and in accordance with your preferences.

3. How We Share Your Information

We may share personal information with third parties when necessary to operate our business and provide our services, including:

  • Shopify: Our ecommerce platform, which hosts and supports our online store.

  • Payment Providers: Companies that process payments and help prevent fraudulent transactions.

  • Shipping and Fulfillment Providers: Services that help prepare, ship, and deliver orders.

  • Technology Providers: Services that support website functionality, hosting, analytics, and store operations.

  • Advertising and Marketing Partners: Providers that help us measure marketing performance or deliver advertising, where applicable and permitted by law.

  • Legal Authorities: Government agencies, regulators, or other parties when disclosure is required by law or necessary to protect our legal rights.

We do not share personal information indiscriminately. Information is shared only as reasonably necessary for the purposes described in this policy or as otherwise permitted by law.

4. Shopify Platform

Our online store is powered by Shopify. Shopify processes certain personal information to provide ecommerce services, support checkout functionality, maintain website security, and help us operate our store.

Your information may be processed by Shopify and its service providers in accordance with their applicable privacy practices. For more information about Shopify's privacy practices, please review the Shopify Privacy Policy.

5. Payment Information

Payments made through our store are processed by the payment providers available at checkout. These providers handle payment information according to their own security procedures and privacy policies.

Covatas does not intentionally store complete payment card details on its own systems. Payment information may be processed or retained by the relevant payment provider as necessary to complete transactions, prevent fraud, and meet legal obligations.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep essential shopping cart and checkout features working.

  • Remember preferences and improve website functionality.

  • Understand how visitors use our store.

  • Measure website performance.

  • Support advertising and marketing activities, where applicable.

You may be able to manage cookie preferences through our website's privacy settings or your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer needed for these purposes, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

9. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain personal information in a portable format.

  • Opt out of certain targeted advertising or the sale or sharing of personal information, where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a privacy request decision where applicable law provides that right.

These rights may be subject to exceptions and limitations under applicable law. We will handle valid privacy requests in accordance with the requirements that apply to us.

10. Sale, Sharing, and Targeted Advertising

Certain privacy laws in the United States give residents the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

Depending on the Shopify features, advertising tools, and other services enabled on our store, some data processing may fall within these legal definitions. Where required, Covatas will provide applicable notices and opt-out options through the store's privacy settings or data-sharing opt-out page.

You can also manage certain Shopify data preferences through the Shopify Privacy Portal.

11. Marketing Communications

We may send promotional emails or other marketing communications where permitted by law. You can unsubscribe from promotional emails by using the unsubscribe link included in the message.

Even if you opt out of marketing communications, we may still send essential messages relating to your purchases, payments, shipping, returns, or other transactional matters.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These services operate under their own privacy policies and practices.

Covatas is not responsible for the privacy, security, or content practices of independent third-party websites. We encourage you to review their policies before providing personal information.

13. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children who are not permitted to use our services under applicable law. If we learn that personal information has been collected from a child in circumstances where it should not have been, we will take appropriate steps to address it in accordance with applicable law.

14. Changes to This Privacy Policy

Covatas may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any revised policy will be published on this page. We encourage visitors to review this page periodically to understand how their information is handled.

15. Online Store

Covatas operates an online store offering clothing and caps featuring NFL-, MLS-, and NBA-related styles to customers throughout all 50 U.S. states. We collect and process information as reasonably necessary to operate our store, fulfill orders, provide customer service, and maintain a secure shopping experience.