Refund policy

At Covatas, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order. Return requests submitted after this period may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and in their original condition.

  • Have no stains, odors, damage, or signs of washing.

  • Include original tags and packaging, where applicable.

  • Be accompanied by proof of purchase or valid order information.

Clothing and caps must be returned in a condition suitable for inspection.

3. Items Not Eligible for Return

Returns may be declined for items that:

  • Have been worn, washed, altered, or damaged after delivery.

  • Are missing required tags or original packaging, where applicable.

  • Show signs of misuse or improper care.

  • Were clearly marked as final sale and excluded from returns, where permitted by law.

This section does not limit any consumer rights that cannot legally be excluded.

4. How to Request a Return

All returns must be approved before items are sent back. Customers must provide their order information and the reason for the return.

Once a return is approved, instructions for sending the item back will be provided. Please do not send items to an unapproved address, as this may delay the return process.

5. Return Shipping Costs

Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

If Covatas sends an incorrect item or the product arrives damaged or defective, the return shipping arrangements will be handled in accordance with applicable law and the circumstances of the issue.

Original shipping charges, if any, may not be refundable unless required by law.

6. Refunds

Once the returned item has been received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

A return request does not guarantee a refund until the returned item has been reviewed and approved.

7. Exchanges

Exchanges may be available depending on product availability. If the requested size, color, or style is unavailable, an eligible refund may be offered instead.

Returned items must meet the eligibility requirements stated in this policy.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, the issue should be reported as soon as reasonably possible. Please retain the item and its packaging while the issue is reviewed.

Depending on the circumstances and applicable law, a replacement, exchange, or refund may be provided.

9. Order Cancellations

Cancellation requests may be accepted if an order has not yet been processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return procedure may apply.

10. Refund and Return Conditions

Covatas reserves the right to review each return request and reject returns that do not meet the eligibility conditions described above, subject to applicable consumer protection laws.

Nothing in this policy affects rights that customers have under applicable law.

11. Policy Changes

Covatas may update this Return and Refund Policy when necessary. Any updated version will be published on this page. Customers should review the policy before placing an order.

12. About Covatas

Covatas is an online store offering clothing and caps featuring NFL-, MLS-, and NBA-related styles to customers across all 50 U.S. states.